Shipping Policy
Last updated: 9 August 2026
We aim to make delivery straightforward and keep customers informed throughout the order process.
Order Processing
Orders are normally processed after payment has been confirmed. Processing time can vary depending on product availability, order volume and the fulfilment method.
Delivery
Available delivery options, estimated delivery times and any applicable charges are shown at checkout before you place your order. Delivery times are estimates and can be affected by carrier delays, weather, public holidays or circumstances outside our control.
Order Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
Delivery Address
Please make sure your delivery address and contact details are correct when placing your order. We may not be responsible for delays or additional costs caused by an incorrect or incomplete address supplied by the customer.
Delayed or Missing Orders
If your order has not arrived within the expected delivery period, please contact us so we can investigate with the relevant delivery provider.
Damaged Packages
If your parcel arrives visibly damaged, please contact us as soon as possible and provide photographs of the packaging and product where appropriate.
Contact
For shipping questions, contact briancrossley@proton.me.
Important: Before launch, confirm that this policy matches your actual fulfilment process, carriers, delivery times, charges and UK consumer-law obligations.